Building Partnerships That Actually Work
We've learned that the best tech relationships aren't built on contracts alone. They're built on understanding what keeps business owners up at night and finding ways to solve those problems together.
Why We Started Partnering Differently
Back in 2023, we had a wake-up call. A retail client came to us frustrated because their previous agency disappeared after launch. Site broke, no response, business suffered. That conversation changed how we think about client relationships.
We realized something. Taiwan's small business owners need more than just a website builder. They need someone who sticks around when things get complicated. Someone who understands that a broken checkout page on Friday evening isn't just a technical issue—it's lost revenue and customer trust.
So we stopped thinking about projects and started thinking about partnerships. Real ones. The kind where we're genuinely invested in seeing your business succeed because your success becomes part of our story too.
How We Actually Partner With Businesses
These aren't marketing buzzwords. This is what working with us actually looks like, based on what our current partners tell us matters most.
Honest Capacity Planning
We won't take on your project if we can't give it proper attention. Sometimes that means asking you to wait until September 2025 when we have dedicated resources. Better than overpromising and underdelivering.
Plain Language Updates
No jargon emails that require a computer science degree to understand. When something's delayed, we explain why in terms that make sense. When we mess up (and sometimes we do), we own it quickly.
Proactive Problem Solving
We monitor your site health monthly and flag potential issues before they become emergencies. Like when we noticed a partner's product images were slowing page loads—fixed it before they even knew there was a problem.
Local Market Knowledge
We understand Taiwan's e-commerce landscape and payment preferences. Your customers expect certain checkout flows and shipping options. We build those expectations into the design from day one.
Flexible Support Options
Some months you need weekly check-ins. Other months, radio silence works fine. We adjust our communication rhythm to match your actual needs rather than forcing a rigid schedule that doesn't fit your business.
Growth Path Planning
Your site today might be fine for 50 orders weekly. But what about when you hit 200? We design with expansion in mind, so you're not rebuilding from scratch every time business picks up.
"What impressed me most wasn't the initial build—it was January 2025 when our site crashed during a promotional campaign. I sent a message at 9 PM expecting a response the next day. They had us back online in under two hours and helped us recover the abandoned carts. That's when I knew this was a real partnership, not just a vendor relationship."
Ready to Build Something Together?
We're currently scheduling partnership discussions for projects starting in autumn 2025 and early 2026. Let's talk about what you're trying to build and see if we're a good fit for each other.
