Privacy Policy

Who We Are

Clever Neuronix is an IT service company based in Taiwan, specializing in online store and corporate website design. We operate from No. 33, Bade Rd, Douliu City, Yunlin County, Taiwan 640. When this policy mentions "we," "us," or "our," we're referring to Clever Neuronix.

For any questions about how we handle your data, you can reach our team at help@clever-neuronix.com or call us at +88635423419 during business hours.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Give Us Directly

When you contact us about a project or request our services, we typically collect:

• Your name and company name
• Email address and phone number
• Details about your project needs
• Any specific requirements or preferences you share

Information From Your Website Visit

Our website automatically collects certain technical information when you browse. This includes your IP address, browser type, device information, and which pages you visit. We use this to understand how people use our site and to fix technical problems when they come up.

Project-Related Information

When we work together on a website project, we'll collect whatever information is necessary to complete your site. This might include brand assets, content you want published, access credentials for services you want integrated, and payment information for transactions you want to process through your site.

How We Use Your Information

We're pretty straightforward about this. We use your information to provide the services you're paying for and to communicate with you about those services. Here's the breakdown:

We don't sell your information to third parties. That's not our business model, and honestly, it never will be.

Data Storage and Security

Your information is stored on secure servers located in Taiwan and, in some cases, with trusted cloud service providers who meet international security standards. We use industry-standard encryption for data transmission and storage.

If we ever experience a data breach that affects your information, we'll notify you within 72 hours of discovering it, as required by Taiwan's Personal Data Protection Act.

Sharing Your Information

We share your information only when necessary to provide our services or when required by law. Here's who might see your data:

• Service providers who help us deliver our work, like hosting companies or payment processors
• Professional advisors including lawyers and accountants when we need their guidance
• Law enforcement or regulatory bodies if legally required
• A potential buyer if we ever sell our business, though we'd inform you first

Everyone we work with is bound by confidentiality agreements. We don't just hand over your information without ensuring it will be protected.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. You can exercise these rights by contacting us directly:

Access and Correction

You can request to see what personal information we have about you. If something is wrong or outdated, you can ask us to correct it. We'll respond within 15 business days and won't charge you for reasonable requests.

Deletion and Restriction

You can ask us to delete your personal information or stop processing it. We'll comply unless we have a legal obligation to keep it, like tax records we're required to maintain for seven years.

Data Portability

If you want to take your data to another service provider, we can provide it in a commonly used format. This doesn't apply to everything, just information you've directly provided to us.

Withdraw Consent

If we're processing your data based on your consent, you can withdraw that consent at any time. This won't affect anything we did before you withdrew consent, but we'll stop processing that data going forward.

How Long We Keep Your Data

We don't keep your information longer than necessary. Different types of data have different retention periods:

• Project files and communications: Kept for three years after project completion
• Financial records: Seven years, as required by Taiwan tax law
• Marketing inquiries that don't result in projects: One year
• Website analytics: Aggregated and anonymized after six months

When we delete data, we really delete it. We don't just hide it somewhere on our servers.

Cookies and Tracking

Our website uses cookies, which are small text files stored on your device. We use them to remember your preferences and understand how people use our site. You can disable cookies in your browser settings, though some features might not work as well.

We use Google Analytics to understand website traffic patterns. This data is anonymized and helps us improve the user experience. If you'd prefer to opt out, you can install the Google Analytics Opt-out Browser Add-on.

International Data Transfers

While we're based in Taiwan, some of the services we use to run our business have servers in other countries. For example, our email service might store data in Singapore, or our backup system might use servers in Japan.

We only work with service providers who maintain strong data protection standards. When your data crosses borders, we ensure it's protected to the same standard as if it stayed in Taiwan.

Children's Privacy

Our services aren't directed at children under 16. We don't knowingly collect information from children. If you're a parent and believe your child has given us personal information, please contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the date at the top of this page.

For minor updates like clarifying existing language or fixing typos, we'll just update the policy without sending notifications. We recommend checking this page periodically if you're curious about our current practices.

Third-Party Links

Our website might link to other sites we think are useful. We're not responsible for the privacy practices of those sites. When you click a link to another website, read their privacy policy to understand how they handle your information.